Terms & Conditions

COVID-19 Update:
We understand that travel plays an important role in our lives and that COVID-19 has affected how we make travel decisions. This challenge requires all of us to shift how we do business and live or our day-to-day lives. We have made the following adjustments to our standard policies:

As of May 27, 2021, we are able to host guests from across the United States without any quarantine or testing requirements.

Self check-in information will be provided for all our guests to help reduce staff exposure through social distancing.

We ask that all guests be mindful of social distancing between other guests and staff members.

Only registered guests are allowed inside the building or on the grounds. No outside visitors will be permitted.

We will continue to reevaluate our policies as the City and State update their mandates. To learn more about what we are doing for the health and safety of our guests and staff, visit our COVID-19 Updates page on our website.

Reservations:

For reservations made directly on our website or via phone, a 50% deposit is required to secure your reservation and will be charged to the Visa, MasterCard, or Discover card provided. 

The remainder of your balance is due at check-in with the credit card on. Your reservation is not confirmed until your deposit has been successfully processed. An automatic confirmation will be sent by our reservation system to the email you provide. Guests electing self check-in or arriving outside of the normal check-in hours will have the remaining balance charged the day the self check-in information is provided.

Holiday or special event weekends many include additional night minimum requirements. 

Only two guests per room with no exceptions. This is how our rooms are licensed based on fire code/fire safety restrictions. We DO NOT allow for additional beds, air mattresses, or children's bedding in the guest rooms. Children are welcome but must be accompanied by a family member over the age of 18 and count as a guest in the room. All guest names must be listed on the reservation for your safety in the event of an emergency. Although we love animals, we cannot accommodate pets.

In an effort to provide you with a contactless stay you agree to receive text messages through our mobile concierge services, prior, during, and after your stay. 

Check-In & Check-Out:

Check-ins are scheduled from 3pm to 5pm.
Please notify 262-894-5399 if you are arriving later than 5pm. We will provide you with special self check-in instructions.

Room Keys: Room keys are issued to the registered guest(s). No room keys will be issued to youth under 18 at any time. I.D. is required if you have lost your key and require a duplicate. 

Check-out is anytime before 11am.
Late check-outs will be charged per a penalty of $50 per hour. 

Check-Out Procedure: Check-out time is 11am. Please check-out with Front Desk so that housekeeping may begin cleaning your room as soon as possible.  You may also drop your room key in the “After Hours Key Drop Box” located by the Front entrance door. 

Lost Key & Unreturned Keys will result in a $200 fee charged to the credit card on file. 

Policies/The Inn at Pine Terrace Rules:

The Inn at Pine Terrace is a NON-SMOKING & NON-VAPING property. For the health and safety of our guests, smoking and vaping is not permitted anywhere on the premises, and a minimum $250 cleaning fee is imposed for smoking and vaping on property. Additionally, we do not have designated outdoor smoking or vaping. Your complete cooperation is expected.

Candles, incense and essential oils are prohibited. These items and activities will result in a fee of $250.

Any extraordinary cleaning of the suite(s) after check-out will be charged a minimum $150 cleaning fee to the credit card on file.

*No Red Wine is allowed on the premises. 

No cooking and cooking appliances; For the safety of our guests, staff, and this facility is extremely important to us. A minimum fee of $250 will be charged to the credit card on file for cooking in a room, including, but not limited to coffee makers, hot plates, toaster ovens, rice cookers, open flame burners, heating appliances, or any other item intended for cooking. 

Coffee is available 24/7 in the common area – Coffee Nook.

Any damage to or lost/stolen items from the suite(s) will be charged to the credit card on file.

Quiet Hours: 10:00pm to 8 am. If you become aware of a disruptive guest, please contact 262-894-5399 immediately by room phone or in-person. Televisions, voices, or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in halls.

Right To Refuse Service: We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws. The Inn at Pine Terrace has a zero tolerance policy in which we will refuse to admit or refuse service or accommodation in our hotel or may remove a person, without refund, who refuses to abide by the reasonable standards and policies established by the State of Wisconsin and the owners for the operation and management of the hotel. The Inn at Pine Terrace will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with state liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed firearm; or something, including an explosive or hazardous or toxic substance, that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by The Inn at Pine Terrace for the operation and management of our hotel.

Lost & Found: The Inn at Pine Terrace assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately 262-894-5399 and we will try to assist you in locating your lost item(s).

 
Found Items:  The Inn at Pine Terrace is not responsible for any item(s) left behind by a guest. However, any item, with the exception of perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the guest that an item has found. Perishable items, underwear, and miscellaneous toiletries are discarded. 
 
Return: We would be happy to return your lost item(s) to you by United States Postal Service. Your credit card on file will be charged packaging and postage, plus a $10.00 handling fee. The Inn at Pine Terrace is not responsible for any item lost or misdirected during shipment by the United States Postal Service

Unclaimed Items/No Contact: Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly by The Inn at Pine Terrace.

Parking at Own Risk: All vehicles are parked at the risk of the owner. The Inn at Pine Terrace shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense.

Any violation of these policies will result in the need to find other accommodations immediately. Refunds will not be considered.

Cancellation Policy:

At The Inn at Pine Terrace, we understand that life sometimes throws a curve ball and plans unexpectedly change. We make many preparations, including purchases and scheduling our staff, based on reservations. Late cancellations affect us greatly, therefore you must agree to the following cancellation policy at the time of booking:

If your plans change after your reservation is confirmed and you booked directly through our website or via phone, cancellation notice is required 30-days in advance of your arrival date.

* Non-refundable cancellation 30 days prior to arrival date will.

* 20% total stay date change fee will apply.

The Inn at Pine Terrace does not take responsibility for changes to your reservation due to inclement weather, unforeseen changes to travel plans, personal sickness or injury, or family emergencies.

No shows will be charged in full - No refunds will be provided. 

Cancellations MUST be made by email: Concierge@pineterracewi.com